SHIPPING & RETURNS
All the orders are processed from Monday through Friday, excluding weekends and public holidays. Orders can be fulfilled within 2-5 days of processing. To prevent any shipping delays, please make certain that the billing information you have provided exactly matches your credit card issuing bank's records.
We ship to the majority of countries with a few exceptions. If the option to ship to your desired country is available upon checkout, it’s an indication that we ship to your country. All international shipments might be subject to local destination fees and/or duties. This is fee is not related to the shipping fee collected by KHAJGALLERY at the time of shopping. We are not responsible for the fees collected as customs duties on your import and can not offer a reimbursement or refund. For any information about the policies and restrictions of your country on the importation of our products, speak to your Customs office for further inquiries.
Below are our Standard shipping rates which are fixed and calculated based on the average shipping cost for each product category and region. All products in their shipping category have similar dimensions, weight, and packaging.
We'd much rather fix any problems and send a replacement order to make sure your customers are happy with their orders. If that's not possible or customer can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.
We use the same print machines, paper types, and work processes as our print partners to minimize color variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, and when the machine was last cleaned, just to mention a few examples. Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.
Defective or damaged products
If the customer receives defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product not caused by lack of quality of the content you or your customer provided. Should you want to submit a new order, we will cover the costs of the new order.
If the customer provides an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
Rejected by the Recipient
If the customer rejects the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
If the customer is not able to receive their order at the address, the shipments may be available for pick up at their local post office or carrier pick-up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).
If the customer didn't receive the order and we consider it lost, we will report the problem and arrange for a new order to be sent out.
For more information about our Shipping Policy, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org.
RETURN AND REFUND POLICY
You acknowledge that the Products are personalized and made specifically for each Order. Once an Order is placed, it cannot be changed or canceled unless otherwise communicated by us to you through the Khajgallery API for the specific Order.
You acknowledge that the Products, when printed, may vary from the User Content as displayed on-screen, such as due to how computers display colours. Such deviation between on-screen User Content and physical Products that are not due to printing errors shall not be deemed a defect.
If there are defects discovered, such as damage to the delivered Products, errors in the number or quantity of the delivered Products or lack of quality of the delivered Product not caused by lack of quality of the User Content, you should provide us with photographic or other documentary evidence of the existence of a defective Product. If we have not received from you a complaint in writing within 30 days after receipt, we shall have no liability for any defect.
If we agree, or you can substantiate, that there is a defect and that it is not due to the carrier of a non-tracked delivery, force majeure or other circumstances outside our control, then we will, at our option, either provide you with a reprint of the order to the extent required to remedy the defect or offer you with a refund for the defective Products.
The remedies provided for above are your sole remedies for any defective Product, and exclude, to the fullest extent permitted by law, any other remedy available to you (including the End Customer) by law.
Returned by Customer
We currently do not support returns because the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.